Customer Testimonials
Great people willing to work with you and fix problems I definitely recommend their service department I took my jeep grand Cherokee here and they have taken great care of it.
My parents recently brought their Traverse into the Shepards service after having some weird motor issues. As someone who works in the automotive industry, I know how many sneaky and shady advisors there are out there who try to upsell and over charge. I really appreciate the service manager actually taking care of them and being prompt in getting the vehicle in process and completed—even taking the time to cue me in on information to help them make the best decision for their car! That’s what good service departments do!
Prices to get an oil change and tire rotation are crazy. $205 dollars!
Went to test drive trax and equinox ev and both were great! People did good job helping us and talking cars. Thank you
My wife and I worked with Aiden Patton. The experience couldn't have gone better. Aiden is a young man, but quite knowledgeable. He listens and pursues the relationship without being pushy. My wife, who is very 'selective' when it comes to salesmen, thinks Aiden "Hung the moon."
Had an issue, Was able to schedule an appointment quickly and the issue taken care of. Glad I have an extended warranty. Also had new tires put on and able to take advantage of a special going on.
Great people and they do a great job.
Great service!!
I dropped my truck off for service and, unfortunately, ended up with a small issue. I took my truck back in for diagnostics, and Seth, the service manager, took care of it. No arguments! I appreciate the honesty and the help I was given with this issue.
Everyone at the dealership was helpful and friendly. Scott dis a great job from the time we walked in until we drove off the lot in our new truck. Highly recommend going there for your next vehicle.
Caleb was patient with my buying expierence and even had a vehicle brought over from another location. Found exactly what I was looking for and made the buying process easy.
The best service department around
Caleb was patient and delivered exceptional services to us. Shepherd’s far exceeded our expectations. Many thanks to Caleb and all at Shepherd’s.
A+ dealership to deal with. Scott Carlin the salesman and service dept are great!
Caleb is easy to work with and very knowledgeable. Kept me informed while searching for my new Colorado. Rod took the time to explain my lease and made sure I understand it.
Drove in from Ft Wayne to look and test drive a truck are salesman was to busy washing cars to assist us.He did give us some keys to look inside a few trucks- we waited foe him to come back to no avail. Set keys on office counter. And left!! Shepards dis not want to sell a car on rhis particular day
My online appointment didn't get to the dealership, however the service manager, Seth, assured me they would work in my vehicle for an oil change and within 2 hours I had a call that my car was ready for pickup! Nothing but great things to say about Shepherd's Chevrolet in North Manchester!
I can always count on the guys at Shepherd’s to take great care of my car. Scheduling appointments is always quick and convenient for me. I won’t trust anyone else to do anything for my car. Professional and they do treat me like family.
Purchased a new TRAX. I worked with JP Pitts. This is the fifth vehicle that I have purchased from him. He is a very good salesman. I highly recommend him. Very honest and knowledgeable
We recently had the pleasure of dealing Shepherd's Chevrolet. From moment we walked in the door we were greated and felt very welcome. We had the pleasure of working with Scott Carlin, a Very Friendly and all around Good Guy with an excellent personality. Everyone we encountered in the showroom was very friendly and greated us. Never at any point did we feel pressured into anything, it was a very relaxed atmosphere. When the time came Scott interduced and handed us off to the Finance Manager John who helped us with our trade and get the financing all in ... Read More Google - Aug 9, 2025
Made buying the vehicle remote seamless. Nice small town dealership. Scott was great to work with. The team got me in and out quickly.
Just wanted to let others know about this store!I bought a 2025 high country silverado in another state.i was ready for my first service and several people told me about the north Manchester store.i take my truck in and was treated like I was a lifelong customer!my truck was done in a timely manor also wiped down and ran thru the carwash!WOW!I retired from taking care of warranty n service at a large auto manufacturing company. It was soo nice to be treated like I always did my customer!I highly recommend sheppards!we will ... Read More Google - May 19, 2025
Purchased 2 vehicles here, great deals from the sales team and I appreciate the wonderful service team
They are great!!!!
Overall happy with them. Yesterday’s appointment was scheduled for 7:30am, I dropped the truck off Sunday evening. When I called at 1:15pm, they hadn’t even started on it.
I was looking for a Lincoln Nautilus and live in Kansas city, it took me months of research and talking to dealers near me for a good deal and great customer service. I came across this dealership which they had the best deal for the car I was looking for based in all my needs. I reached out to Caleb and he was very professional , knowledgeable and provided excellent Customer Service . Let's just say I asked for the number on the car and he provided me with all the necessary information without other bs like other dealers like to ... Read More Google - Apr 22, 2025
Friendly, efficient and helpful.
We have purchased over 22 new vehicles at Shepherd’s Chevrolet, North Manchester, Indiana. Tim Shepherd and his employee team have always treated us with honesty and respect. They always take the time to work one-on-one and there is no type of high pressure sales. They want to help you with what you want and what you are interested in. This is the type of small town dealership that large dealerships need to set their standards by.
Shepherd's is the place to go!! Great sales department and J.P. Pitts was awesome at helping me get what I was looking for.
I can always count on the guys at Shepherds to take excellent care of my vehicle.
We recently went to Shepherd's to get my son a car after his was hit and totaled. Caleb answered all of my son's questions. The dealership was very flexible as we waited to work through the hoops of getting the money from the insurance company.
Friendly, courteous and efficient!
Shepherd's was a great place to do business, Taylor Bennett especially! She had the truck I was interested in ready and waiting for me when I got there. They gave me a fair deal on my trade along with an already great price on a super nice truck. Everyone was friendly and I never felt pressured or rushed. Great service, great price and a great truck. Would gladly deal with them again!
Great, quick service!
These guys are Awesome!! Caleb Hadden thank you for all your help!! Definitely recommend. Fast, super Friendly service,
Great service! Great Staff! Love this place!
Extremely happy with my 2018 Chevy Tahoe, Taylor and her team at Shepherds Chevrolet made the buying process extremely easy. They also had accommodations for the kids while my wife and I signed paperwork. I would highly recommend this place for anyone looking to buy!
I am only leaving a 5 star review because that is the highest I can go. I purchased a 2016 Chevy Tahoe LTZ a couple days ago, it was the first car I’ve ever bought from a lot. When I got there, my salesman Scott Carlin was pulling my car in from the car wash for my test drive. I had in mind what I wanted but i never felt pressured at all while I was there. Scott gave me his full attention and allowed me to ask all the questions i could. He wasn’t pushy and didn’t try ... Read More Google - Aug 3, 2024
Bought my SUV from Shepherd's North Manchester. Sales and Service were great. I'll recommend them to my friends who want to upgrade their vehicles.
I could not recommend Shepherd’s Chevy in North Manchester Enough. They made the car buying process a breeze. I would love to give special recognition to Scott from the sales team. He kept me updated every step of the way when it came to getting my car delivered to their dealership. He truly went above and beyond the call of duty. I was in and out of the dealership within an hour! I reached out to Scott shortly after buying my car to order a cargo protector. To make sure I didn’t have to do an hour and ... Read More Google - Jun 20, 2024
They did my first vehicle checkup since we purchased the new car. Great service!
Immediate help from everyone. Great customer service.
Caleb and John are the Best. I live 725 miles away. I found a Truck that I had been looking for for awhile at this Dealership. They worked Great with me. I flew out to FWA. They picked me up the next morning and drove me to the Dealership. Truck was Exactly what I wanted. I Drove home the 725 miles. Great Dealership. Thank you again Caleb and John.
Always great service!
Always a good experience at Shepherd’s nice atmosphere low pressure friendly staff and a clean dealership too
Great people to work with , they got us what we wanted.
I drove over an hour away to buy a '21 Suburban from them. Great experience!! Caleb and John were so helpful. Actually the entire staff was excellent. Thanks again for making the whole process quick, easy, and painless!
Excellent friendly and professional staff. JP is an awesome salesman and goes above and beyond to make sure your vehicle is exactly what you want.
Very nice and lovely work of art
Great service and efficient!
Friendly and Knowledgeable
Scott Carlin very professional salesman. Very easy to communicate with. I love the vehicle I purchased from you. The purchase of the car was the quickest car purchase ever. Thank you for your time and expertise.
Very good
Tim was excellent in explaining our options, John was super with getting the financing taken care, & JP was great in show us what the car has to offer! I would recommend them over & above any other dealership!
We had a check engine light come on the day before leaving on a trip. I took our car in at 8 am and the issue was fixed by 10 am. Great service and assistance from Seth and Scott! Highly recommended!!
Awesome purchase experience!
Good service and friendly people.
Its always great to do business in a small town. I bought a car from them this spring identical to one I found on a lot in fort wayne and saved over $2000
Very professional and knowledgeable Friendly atmosphere and clean Went out of there way to work with me.
Great customer service. The work is done right every time, without me having to wait or be inconvenienced. Well worth the drive from Fort Wayne!
People here are just pleasant and easy to work with. Service has been very timely and when they say it will be done it has been. I have been extremely happy with the service to the point I bought my first brand new vehicle from them 2025 Chevy Trax. I would recommend the North Manchester IN dealership to anyone looking for a good used or new car!
Fantastic service! Diagnosed the problem and fixed it flawlessly. The very best dealership around hands down. I highly recommend Shephards Chevrolet for all of your automotive needs. Fantastic staff , very friendly and courteous!
Friendly and fast I got a oil change.
My issue was resolved very quickly. And even without any charge!
We came to you because we are comfortable with and trust J.P. The dealership is very clean and makes you feel at home .
You guys did a great work on my vehicle and God bless you guys.
Very helpful, informative, efficient and pleasant to work with!
Great people to work with. They treat you like family.
WHAT HAPPENED TO US WAS A FREAK OCCURRANCE AND SHEPHERD'S WAS EXCELLENT IN THE WAY THEY HANDLED THE SITUATION. THEY WERE VERY ACCOMADATING AND GRACIOUS. IT RE-ENFORCED THEIR LOYALTY TO THEIR CUSTOMER! I REFER FRIENDS TO THEM ANY CHANCE I GET.
We are always taken care of no matter what, and everyone goes above and beyond to give us great service. We truly appreciate all of you, and what you do!! Thank you so much!!
Professional and honest. We didn't end up buying a car but we had a great experience here.
Super friendly staff and very accommodating!!
Worked with Brett in the body shop, I appreciated his communication through the whole process of my vehicle repairs. The repairs done were as described and just as good as new!
Did a great job. Very courteous and friendly. Didn’t have to wait long for service to be done.
Always have excellent service at Shepherds. They treat their customers like family.
Wonderful experience! Thanks for Quality Friendly Service! My car took no time and like New!
I did not purchase from this dealership, but I would like to say that they are very honest and kind people. I had a great experience with Caleb H., where he was very dedicated into finding me the vehicle of my choosing. Although I didn’t find “the one,” I am grateful for Shepards appreciation to their customers. They also provide a great value to this community. 10/10 recommend. (They have a nice ‘69 Camaro, someone needs to snag it at some point!).
I have been a customer for many years and have been pleased with the quality and service of my many vehicles I have purchased from them.
I took my car in for oil change and tire rotation. Service was quick and employees were courteous. Highly recommend Shepherd's Chevrolet.
Great and clean
Very greatful for the efforts to get me the Equinox I wanted. As soon as they received it from the plant, Lindzy had them get it ready for me to take home on the same day, and she did a great job of getting me through paperwork, so I didn't even have to mess with the headaches that go with buying a new car. And thanks Tim for finding this one. Very Happy with Everything! All your staff is friendly and willing to help with whatever customer needs!
Just bought my 2nd car from there. Great service and support!
JP was awesome! I’m usually used to car salesmen that act pushy and clearly only care about wanting you to buy a car.. JP seemed very genuine and like he really wanted us to be comfortable with the car and the payment we’d be getting. Already telling my family to come here when they get cars! Thanks for everything!
ALWAYS A GREAT EXPERIENCE!!
I appreciate Shepherd's for their fast and thorough service. They value their customers and make sure that the customer is satisfied. I am glad they are part of our community.
They did a good job repairing my truck Thank you
Everything was done good and on time
Always great service, and very friendly staff
I scheduled my service through my phone app and it didn’t get forwarded to the dealership. Tyler, in service, was nice enough to accommodate me anyway. Above and beyond. Thank you!
Very good buying experience. Scott was very helpful throughout the process, answered all my questions and not pushy to make a sale. Helpful and friendly staff I would recommend this dealership.
Nice experience helping my mother in law buy a used SUV. No pressure, no hype. A+
Great job as always
This business treats you like family. Always a pleasant experience.