Customer Testimonials
The service people are always friendly,and efficient. Very knowledgeable.
Great service as usual!
Excellent as always
Shepherds made my repair fast and easy. My vehicle came out looking good as new!
They took very good care of us and worked around our schedule!
Very professional, got my SUV fixed and fixed right.
The service was exceptional. Plan to bring more of our vehicles there for servicing in the future.
I always appreciate the full inspection when getting an oil change.
Good service. Quick turn around
Got me in quickly even though I arrived early. Service work done in in a timely fashion and was on my way in a reasonable time.
Had recall performed. They were very professional and courteous.
Timely, professional, personable. That about says it all.
Great service and easy to work with. Headlights are working perfectly and aligned correctly. Tires are comfy and no longer leak air. Great job guys. Thank you!
Very well organized, very clean, everyone is so friendly. The service department took care of the issues very efficiently ,well satisfied with Shepherd Chevrolet.
I have used Shepherd’s Chevrolet for many years. They were able to schedule me quickly, did the service I requested in a reasonable amount of time and money. I’ll be back next week for some touch ups at their body shop.
I brought my vehicle in to be detailed after purchasing and they applied a decal to my tailgate without consent. After purchasing the vehicle it became my private property and shepherds had no legal right to put advertisement on it without consent. Other than that it was a great experience.
Service was performed on time as expected
Always treated with respect
I always get great and dependable service . The body shop did an amazing job on fixing my car after a deer collision. Service department always very helpful in working in whether it's just a battery or routine maintenance.
Great Chevy, already talking about the next purchase with them
Good dealer service as expected from phone conversation before they even saw the car.I Don't know how to improve on that.
Great customer service
Good, prompt service.
They have done a great job taking care of my vehicle. They go above and beyond to accommodate and make sure things are right and that the customer is taken care of.
No pressure and easy to work with, to purchase my vehicle.
Quick repair!! Friendly Atmosphere
Always friendly and efficient.
I could not ask for a better experience with the entire sales team. Not pushed I felt truthful.
I was very pleased with how efficient Kennedy was with her knowledge of the vehicle and she was very polite and helpful. The gentleman who had me sign the papers was very courteous and helpful. A great experience They are bringing my vehicle to me so I don’t have to drive up there. A win!!!!
Great experience, friendly staff...completely satisfied with the deal they made with me.
Great Service. Even Better People
Great service!
Local family owned dealership. Always know my name when I come in. The service is excellent, my vehicle is always ready when they say it will be.
If you are looking for a new or used vehicle see Kinnedy. She will definitely look after all of your needs and wants !!!
Happy with getting truck in quickly to make repair & service. Very pleased!
I had my transmission fluid flushed. Grand total 580.00 with 387.00 just Labor. That's over 190.00 an hour Labor charge 🤔
Waited while having my 2025 Trac serviced! Staff was as always friendly quick and efficient! Great waiting area.
Very pleased with the Shepherd family. Kennedy was our person that went through the Vehicle with us showing us how to use all the features that had she did a great job great family business.
I truly appreciate the service that I have gotten from here . I was in town and my wiper motor stopped working. I drove over to Shepherd's and told I had no appointment and what happened . Within about 1/2 hour they had it replaced and back on the road again . Thank you all so much !
I found the truck on face book I had a fast response from Kennedy she was very knowledgeable on said truck answered all questions no sales pressure at all let me take it for extended drive. Over all great experience
Great people willing to work with you and fix problems I definitely recommend their service department I took my jeep grand Cherokee here and they have taken great care of it.
My parents recently brought their Traverse into the Shepards service after having some weird motor issues. As someone who works in the automotive industry, I know how many sneaky and shady advisors there are out there who try to upsell and over charge. I really appreciate the service manager actually taking care of them and being prompt in getting the vehicle in process and completed—even taking the time to cue me in on information to help them make the best decision for their car! That’s what good service departments do!
Prices to get an oil change and tire rotation are crazy. $205 dollars!
Went to test drive trax and equinox ev and both were great! People did good job helping us and talking cars. Thank you
My wife and I worked with Aiden Patton. The experience couldn't have gone better. Aiden is a young man, but quite knowledgeable. He listens and pursues the relationship without being pushy. My wife, who is very 'selective' when it comes to salesmen, thinks Aiden "Hung the moon."
Had an issue, Was able to schedule an appointment quickly and the issue taken care of. Glad I have an extended warranty. Also had new tires put on and able to take advantage of a special going on.
Great people and they do a great job.
Great service!!
I dropped my truck off for service and, unfortunately, ended up with a small issue. I took my truck back in for diagnostics, and Seth, the service manager, took care of it. No arguments! I appreciate the honesty and the help I was given with this issue.
Everyone at the dealership was helpful and friendly. Scott dis a great job from the time we walked in until we drove off the lot in our new truck. Highly recommend going there for your next vehicle.
Caleb was patient with my buying expierence and even had a vehicle brought over from another location. Found exactly what I was looking for and made the buying process easy.
The best service department around
Caleb was patient and delivered exceptional services to us. Shepherd’s far exceeded our expectations. Many thanks to Caleb and all at Shepherd’s.
A+ dealership to deal with. Scott Carlin the salesman and service dept are great!
Caleb is easy to work with and very knowledgeable. Kept me informed while searching for my new Colorado. Rod took the time to explain my lease and made sure I understand it.
Drove in from Ft Wayne to look and test drive a truck are salesman was to busy washing cars to assist us.He did give us some keys to look inside a few trucks- we waited foe him to come back to no avail. Set keys on office counter. And left!! Shepards dis not want to sell a car on rhis particular day
My online appointment didn't get to the dealership, however the service manager, Seth, assured me they would work in my vehicle for an oil change and within 2 hours I had a call that my car was ready for pickup! Nothing but great things to say about Shepherd's Chevrolet in North Manchester!
I can always count on the guys at Shepherd’s to take great care of my car. Scheduling appointments is always quick and convenient for me. I won’t trust anyone else to do anything for my car. Professional and they do treat me like family.
Purchased a new TRAX. I worked with JP Pitts. This is the fifth vehicle that I have purchased from him. He is a very good salesman. I highly recommend him. Very honest and knowledgeable
We recently had the pleasure of dealing Shepherd's Chevrolet. From moment we walked in the door we were greated and felt very welcome. We had the pleasure of working with Scott Carlin, a Very Friendly and all around Good Guy with an excellent personality. Everyone we encountered in the showroom was very friendly and greated us. Never at any point did we feel pressured into anything, it was a very relaxed atmosphere. When the time came Scott interduced and handed us off to the Finance Manager John who helped us with our trade and get the financing all in ... Read More Google - Aug 9, 2025
Made buying the vehicle remote seamless. Nice small town dealership. Scott was great to work with. The team got me in and out quickly.
Just wanted to let others know about this store!I bought a 2025 high country silverado in another state.i was ready for my first service and several people told me about the north Manchester store.i take my truck in and was treated like I was a lifelong customer!my truck was done in a timely manor also wiped down and ran thru the carwash!WOW!I retired from taking care of warranty n service at a large auto manufacturing company. It was soo nice to be treated like I always did my customer!I highly recommend sheppards!we will ... Read More Google - May 19, 2025
Purchased 2 vehicles here, great deals from the sales team and I appreciate the wonderful service team
They are great!!!!
Overall happy with them. Yesterday’s appointment was scheduled for 7:30am, I dropped the truck off Sunday evening. When I called at 1:15pm, they hadn’t even started on it.
I was looking for a Lincoln Nautilus and live in Kansas city, it took me months of research and talking to dealers near me for a good deal and great customer service. I came across this dealership which they had the best deal for the car I was looking for based in all my needs. I reached out to Caleb and he was very professional , knowledgeable and provided excellent Customer Service . Let's just say I asked for the number on the car and he provided me with all the necessary information without other bs like other dealers like to ... Read More Google - Apr 22, 2025
Friendly, efficient and helpful.
We have purchased over 22 new vehicles at Shepherd’s Chevrolet, North Manchester, Indiana. Tim Shepherd and his employee team have always treated us with honesty and respect. They always take the time to work one-on-one and there is no type of high pressure sales. They want to help you with what you want and what you are interested in. This is the type of small town dealership that large dealerships need to set their standards by.
Shepherd's is the place to go!! Great sales department and J.P. Pitts was awesome at helping me get what I was looking for.
I can always count on the guys at Shepherds to take excellent care of my vehicle.